Returns Policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Requirements

The following criteria must be met to qualify for a refund:

  • Product must not be damaged
  • Product must have no scratches on the hilt or any signs or wear 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: Galaxy Sabers Ltd, Unit 54, Snow Hill, Melton Mowbray, Leicestershire LE13 1PH, United Kingdom. You have 30 days from purchase to be provided with a free returns label. After 30 days you will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to hello@galaxysabers.co.uk or write a letter to Galaxy Sabers Ltd, Unit 54, Snow Hill, Melton Mowbray, Leicestershire LE13 1PH, United Kingdom

This document was last updated on October 11, 2021