Frequently asked questions.
How long will delivery take?
We use Royal Mail Special Delivery for all non character based sabers, all character based sabers are delivered via Parcelforce 24Hours due to the size of the package. Delivery is tracked and guaranteed next day from dispatch for U.K customers. Rest of world delivery's typically takes 5-10 days.
How soon will my order ship?
Shipping lead time will not exceed 1 days, we normally dispatch sabers within the first day of placing an order
Can I change my order?
Yes, but you must contact us as soon as possible before we package and dispatch your items.
Is there any warranty on Galaxy Sabers?
Yes, 1 Year warranty
We have a standard 30 day returns policy for Light sabers. Light sabers which are returned should not be damaged in any way or tampered with, they must be in new condition and show no signs of wear and tear, improper use of the saber will cause an invalid return.
Warranty for sabers is 1 year, this does not account for damage to the hilt caused by the customer, or blade damage, the warranty covers the electronics kit inside the saber, replacement kits are issued and are easy to install.
We do not have returns on blades that have been used, for returns on blades your blade must be undamaged with no signs of use.
How long should I charge the Light Saber?
Due to the large capacity of the 18650 battery, Charge the Light Saber for 4 hours prior to use, 4 hours should grant you a full charge this prevents a decreased battery life for longevity.
If your question isn't listed here please contact us Hello@galaxysabers.co.uk or Facebook messenger.